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RETURNS, REPRINTS & CLAIMS POLICY

Experience the Elegance and Style in Every Image

Effective Date: August 30, 2026

Because most JYS Sign & Print Co. products are custom manufactured, they cannot be restocked or resold.

For that reason, custom printed products are final sale, except when JYS verifies that a production error occurred.

Eligible Production Issues

Examples of issues that may qualify for review include:

  • JYS produced the wrong size compared with the approved order
  • JYS used the wrong material
  • JYS produced an incorrect quantity
  • A significant printing defect occurred
  • The product differs materially from the approved proof because of a JYS production error

JYS will determine the appropriate resolution after reviewing the claim.

Depending on the issue, the remedy may include:

  • Reprint
  • Replacement
  • Partial refund
  • Refund

The appropriate remedy will depend on the circumstances.

Issues That Are Generally Not Eligible

The following are not considered JYS production errors:

  • Customer-approved spelling or design errors
  • Incorrect customer-supplied measurements
  • Ordering the wrong product
  • Ordering the wrong size
  • Ordering the wrong quantity
  • Customer changing their mind
  • Event cancellation
  • Event-date changes
  • Customer no longer needing the product
  • Low-resolution customer artwork
  • Slight color differences between screen and print
  • Reasonable color differences between separate print runs
  • Normal material characteristics
  • Damage caused during customer installation
  • Damage caused by third-party installation
  • Damage caused by improper storage or handling
  • Carrier delays outside JYS's control

Reporting a Problem

Claims must be submitted within 3 business days of delivery.

Please provide:

  • Order number
  • Description of the issue
  • Clear photos of the full product
  • Close-up photos showing the issue
  • Photos of packaging if shipping damage is involved
  • Any other information requested by our team

The product and packaging should be retained until the claim is resolved.

Reprints

When JYS confirms a production error, we may choose to reproduce the affected item.

A customer cannot require both a full refund and a free replacement unless JYS agrees to that remedy.

Customer Error Reprints

If a replacement is needed because of a customer error, JYS may offer a discounted reprint at our discretion.

Discounted reprints are not guaranteed.

Cancellations

Before Design or Production Begins

Orders may be eligible for cancellation before work begins.

Completed design, setup, sourcing or administrative costs may be non-refundable.

After Design Begins

Design fees and completed creative work are non-refundable.

After Proof Approval or Production Begins

Orders generally cannot be canceled once production has begun because custom materials and labor have already been committed.

Charge Concerns

If you believe there is a problem with an order or charge, please contact JYS directly so our team can review the issue and available remedies.

Nothing in this policy limits rights available to consumers under applicable law.