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SHIPPING & DELIVERY POLICY

Experience the Elegance and Style in Every Image

Effective Date: August 30, 2026

JYS Sign & Print Co. ships printed products throughout the United States and to other supported destinations.

Production and Transit Are Separate

The date an order ships is not the same as the date it will be delivered.

Carrier transit begins after JYS completes production and transfers the package to the shipping carrier.

Shipping Estimates

Carrier delivery dates are estimates unless the selected carrier service specifically provides a guaranteed service level.

JYS cannot control events occurring after a package has been transferred to the carrier, including:

  • Weather disruptions
  • Transportation delays
  • Sorting delays
  • Missed scans
  • Incorrect carrier routing
  • Facility interruptions
  • Holiday volume

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

JYS is not responsible for delays, returns or losses resulting from incorrect customer-supplied addresses.

Additional shipping charges may apply when packages must be resent because the original address was incorrect or incomplete.

Tracking

When tracking is available, shipping information will be provided after the package is processed by the carrier.

Tracking scans may take time to update.

Event Deadlines

Customers should order with sufficient time for both production and shipping.

JYS is not responsible for costs or losses arising from a package arriving after an event, appointment, campaign or other deadline because of a carrier delay outside JYS's control.

Packages Marked Delivered

If tracking shows that a package was delivered but the customer cannot locate it, the customer should:

  1. Check the delivery location and surrounding area.
  2. Check with household members, employees, neighbors or building staff.
  3. Contact the carrier.
  4. Notify JYS if additional assistance is needed.

Carrier investigations may be required before a replacement can be considered.

Shipping Damage

Customers should inspect packages promptly after delivery.

If an item arrives damaged, please retain:

  • The product
  • The shipping box
  • Interior packaging
  • Shipping label

Photographs of both the damaged item and packaging will be required for a damage claim.

Damage claims must be submitted within 3 business days of delivery.

Do not discard packaging until the claim has been resolved.

Lost Packages

When carrier tracking indicates that a shipment may be lost, JYS may open or assist with a carrier investigation.

Replacement or reimbursement decisions may depend upon the outcome of the investigation and applicable carrier coverage.

Oversized Products

Large-format signs and graphics may be:

  • Shipped flat
  • Scored
  • Folded
  • Panelized
  • Packaged in multiple pieces

when necessary for safe or economical transportation.

Where a product is intentionally designed for assembly, scoring or panelized installation, this is not considered a defect.

Refused or Undeliverable Packages

Customers may be responsible for additional shipping charges when a package is:

  • Refused
  • Returned to sender
  • Undeliverable because of an incorrect address
  • Not collected where pickup is required